Privacy Policy
Effective date: 12 September 2026
Move2Door Removalists respects your privacy and handles personal information responsibly. This policy explains how we collect, use, disclose and protect information when you visit move2doorremovalist.com.au, request a quote, contact us or use our local or interstate home, office, packing, storage or related removal services.
Information we collect
We may collect your name, phone number, email address, collection and delivery locations, moving dates, property and inventory details, access requirements, service preferences, booking or payment information, and other details you provide. We may also collect technical data such as IP address, browser type, device information, cookies and website usage information.
How we use information
We use information to respond to enquiries, prepare quotes, arrange and provide services, communicate about bookings, process authorised payments, improve our website and services, maintain security, comply with legal obligations and resolve complaints or disputes.
Cookies and analytics
Our website may use essential cookies and analytics technologies to operate and understand website usage. You can control cookies through browser settings, although disabling them may affect some functions.
Disclosure of information
Information may be disclosed to staff, contractors, transport or storage providers, payment processors, website and IT providers, professional advisers, insurers where relevant, and authorities where required by law. We do not sell personal information.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. No online system is completely secure. Information is retained only as long as reasonably required, including for legal, accounting and dispute-resolution purposes.
Access and correction
You may request access to personal information we hold about you or correction of information that is inaccurate, out of date or incomplete. We may verify your identity and may decline a request where permitted by law.
Third-party websites
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.
Complaints and contact
For a privacy question, request or complaint, contact Move2Door Removalists at sales@move2doorremovalist.com.au or +61 407 310 119. Postal correspondence may be sent to 21 Second Avenue, Blacktown, Sydney, NSW 2148, Australia. We will review concerns and respond within a reasonable time.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.